Usually same day
The website itself
Something broken, something missing, or you cannot find a page that ought to exist.
Report a Website ProblemWhere your question goes
Ask the awkward one. It is fine.
Write to hello@solenarx.com about the website, accessibility, privacy or the terms. Health history, medicines, identification and payment details belong in the questionnaire, which is the private place built for them.
01 · Pick a subject line
Four routes to the same inbox.
The subject line is prefilled so your message lands in the right queue. Every one of these goes to a person.
Usually same day
Accessibility
A barrier you hit with a keyboard, a screen reader, zoom or reduced motion. Say which page and what happened.
Report an Access BarrierWithin 30 days
Privacy, correction or removal
Ask what we hold from a message you sent to this address, or ask for it corrected or deleted.
Send a Privacy RequestUsually same day
Terms and billing questions
Anything about the terms for this site, or about a charge you are expecting or have seen.
Ask a Terms Question02 · Two things that do not go by email
Both have a better home.
Health history and medicines
These belong in the questionnaire
Symptoms, conditions, current medicines, photographs and identification go into the health questionnaire on an option page, where a provider reads them. Ordinary email is not the place, and sending them there only slows you down.
Open the Questionnaire RouteUrgent
Do not wait for an email reply
Soléna is not an emergency service. If you may be having a medical emergency, call 911 or your local emergency number now.
03 · The company
Solena Health LLC
Website contact: hello@solenarx.com. This address handles the non-clinical questions listed above. Keep health, payment, prescription, identification and order details out of it.
04 · Notices