Usually same day
The website itself
Something broken, something missing, or you cannot find a page that ought to exist.
Report a Website ProblemOne moment
This page is on its way. Nothing has gone wrong and nothing you have entered has been lost.
One moment
This page is on its way. Nothing has gone wrong and nothing you have entered has been lost.
Where your question goes
Write to hello@solenarx.com about the website, accessibility, privacy or the terms. Health history, medicines, identification and payment details belong in the questionnaire, which is the private place built for them.
01 · Pick a subject line
The subject line is prefilled so your message lands in the right queue. Every one of these goes to a person.
Usually same day
Something broken, something missing, or you cannot find a page that ought to exist.
Report a Website ProblemUsually same day
A barrier you hit with a keyboard, a screen reader, zoom or reduced motion. Say which page and what happened.
Report an Access BarrierWithin 30 days
Ask what we hold from a message you sent to this address, or ask for it corrected or deleted.
Send a Privacy RequestUsually same day
Anything about the terms for this site, or about a charge you are expecting or have seen.
Ask a Terms QuestionUsually within 2 business days
Not satisfied with your care, an order, a charge or how we handled something. Tell us what happened and a person reviews it.
File a Complaint02 · Two things that do not go by email
Health history and medicines
For an existing case, prescriptions, refills or treatment questions, use the secure CareValidate portal link in your care email. Keep symptoms, medicine details, photographs and identification out of ordinary email. If you cannot access that link, contact us for access help without including health details.
Request Care Portal Access HelpUrgent
Soléna is not an emergency service. If you may be having a medical emergency, call 911 or your local emergency number now.
03 · The company
Website contact: hello@solenarx.com. This address handles the non-clinical questions listed above. Keep health, payment, prescription, identification and order details out of it.
Solena Health LLC (d/b/a Soléna), 8 The Green, Suite B, Dover, DE 19901. Phone: 201-247-5882. Email: hello@solenarx.com.
04 · Notices