Before a prescription exists
The public pages and the health questionnaire cost nothing, so there is nothing to refund at that stage. A charge appears only after a provider prescribes and you authorise payment.
Something arrived wrong or damaged
Email hello@solenarx.com with the subject Order problem, say what arrived and what is wrong with it, and a person picks it up. Do not send photographs of identification or any health detail with that message.
Why medicine cannot simply be returned
Prescription medicine that has left a pharmacy cannot be put back into supply, which is a rule about safety rather than a company preference. That is why a problem with an order is handled as a replacement or a credit rather than a return.
The controlling terms
The refund and replacement terms that apply to a prescribed plan are set out with the plan before you authorise payment. Do not infer a refund right, a return restriction or a replacement promise from the published prices on these public pages.